Linda's CV
Linda eskander
Senior Operations Manager
Profile summary
Accomplished Senior Operations Manager with 9 years of progressive experience in operations management, HR administration, and process improvement within the GCC region. Directing recruitment operations, managing daily administrative workflows, and guiding supervisory staff to align service delivery with targets. Committed to maintaining regulatory compliance, developing organizational talent needs, and delivering structured operational procedures across multiple service areas.
Career highlights
Operations Management: Managed daily operations and directed staff workflows across service areas at Royal Atlantis, guiding supervisory staff and structuring operational procedures for guest service delivery.
HR Operations: Directed recruitment operations and HR administration at Nfinity 8, focusing on organizational talent needs, employee relations, and policy compliance.
Administrative Workflow: Directed daily administrative workflows and reported directly to senior leadership at Novartis, guiding operational efficiency across the Cairo site.
Safety and Service: Administered onboard safety protocols for passengers and crew while complying with corporate regulations during employment at Emirates Airlines.
Key skills
Professional experience
Directed recruitment operations and HR administration, focusing on organizational talent needs, employee relations, and policy compliance. Maintained internal standards while balancing business goals with employee well-being across the organization.
- Managed end-to-end recruitment processes to ensure proper alignment with company talent needs.
- Provided HR support on employee relations while maintaining compliance with internal policies.
- Advised management teams on disciplinary and grievance matters for complex cases.
- Resolved performance and harassment issues in accordance with applicable legal standards.
Managed daily operations and directed staff workflows across service areas. Guided supervisory staff and structured operational procedures for guest service delivery.
- Handled guest complaints to ensure repeat business and customer satisfaction.
- Mentored junior staff and monitored team performance against key performance indicators to align service delivery with targets.
- Generated actionable reports for management by implementing methods to improve customer service speed.
Managed cabin operations and passenger safety protocols across Business and Economy classes, enforcing corporate regulations and documenting flight incidents through formal management reports.
- Maintained a secure environment for passengers and crew through strict adherence to company regulations.
- Communicated transparently with passengers to provide information and maintain service quality.
- Wrote and submitted flight incident reports to management.
Reported directly to senior leadership while directing daily administrative workflows, guiding operational efficiency across the Cairo site, and overseeing contract management schedules to maintain alignment with internal compliance standards.
- Managed business contracts and processed agreements to maintain compliance.
- Prepared operational performance reports aligned with company objectives.
- Monitored staff performance and developed improvement plans.
Education
Languages
Arabic · Native
English · Fluent